FAQ

Shipping & Orders

When will I receive my order?

At CHECPETS, orders are processed within 1 to 3 business days (Monday to Friday, excluding weekends and holidays).

Once your order has been processed and shipped, the estimated delivery time is between 5 and 10 business days, depending on your location and the carrier.

My order is delayed, what should I do?

If your order hasn't arrived within the estimated time, please contact our customer service team with your order number. We will take the necessary steps to assist you and resolve the situation quickly.

Contact: contact@checpets.com

The tracking number shows no information, why?

Tracking information becomes available once the package is picked up by the carrier. There may be a slight delay before the data is updated. Please check again after a few hours.

How do I exchange or return my order?

To return or exchange your order, please follow these steps:

  • Contact our customer service at contact@checpets.com
  • Provide your full name, order number (found in your confirmation email), and the reason for the return or exchange.

Our team will then provide you with the return address and further instructions.

Shipping Fees

Shipping is free for all orders within France, with no minimum purchase required.

What are the return fees?

The return shipping fees are the responsibility of the customer. The fees vary depending on the carrier chosen. We recommend checking the carrier's website for more information on the costs.

How do I cancel or modify an order?

To cancel or modify an order, please contact us as soon as possible at contact@checpets.com.

If more than 24 hours have passed since the order confirmation, the order may already be in the shipping process and cannot be modified.

I haven’t received my order confirmation email, what should I do?

If you haven’t received your order confirmation email, please contact our customer service at contact@checpets.com.

Kindly provide your full name and the email address used for the order so we can assist you quickly.